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Cresta

Category: Business / Admin, Marketing / Sales

Purpose:

Cresta AI provides an enterprise-grade generative AI platform designed for contact centers. It offers real-time analytics and insights to improve agent performance, streamline operations, and enhance customer experiences. By leveraging AI-native quality assurance, coaching, and real-time assistance, it helps businesses identify the true drivers of performance, reduce costs, and empower employees with actionable guidance tailored to their specific needs.

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Key Features:

  • Real-time agent assistance

  • Automated quality management

  • Behavioral insights and analytics

  • AI-native coaching and training

  • No-code AI deployment

Model Type: FREE/PAID

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