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NovaTalks

Category: Business / Admin, Marketing / Sales

Purpose:

NovaTalks.AI is an omnichannel platform designed to streamline customer care and sales. It consolidates multiple communication channels, including messengers and online chat widgets, into one intuitive interface. The platform leverages AI and big data text analytics to automate responses, optimize processes, and deliver a personalized customer experience. With features like automated chat-bots, data reporting, and quality assessments, businesses can enhance customer engagement and increase sales efficiently.

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Key Features:

  • Omnichannel Support: Integrates multiple communication platforms.
  • AI Chat-Bots: Automate customer inquiries and tasks.
  • Text Analytics: Converts customer messages into actionable insights.
  • Data Reporting: Monitors team efficiency and performance.
  • Quality Review: Assesses customer communication quality.

Model Type: FREE/PAID

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